Mary Mionu Bhagwar
Expert Restaurant Captain
Elevating dining experiences through exceptional service and leadership
Get in TouchAbout Me
With over 5 years of experience in the hospitality industry, I've honed my skills as a restaurant captain, specializing in fine dining and exceptional guest experiences. My passion lies in creating memorable moments for guests while leading and inspiring my team to deliver unparalleled service.
I believe that attention to detail, effective communication, and a deep understanding of culinary arts are the cornerstones of success in the restaurant industry. My goal is to continuously elevate the dining experience, ensuring that every guest leaves with a desire to return.
Work Experience
Senior Restaurant Captain
Arco Heritage Village And Farm House - Kerala, India
FEBRUARY 2022 - Present
- Lead a team of 15 staff members, ensuring impeccable service standards and guest satisfaction.
- Implement and oversee reservation management systems, optimizing seating arrangements and reducing wait times by 30%.
- Conduct regular training sessions on food preparation, beverage service, and upselling techniques, resulting in a 25% increase in average check size.
- Collaborate with the kitchen team to create seasonal menu items and wine pairings, enhancing the overall dining experience.
Restaurant Captain
Q nine restaurant - Kerala, India
JANUARY 2019 - DECEMBER 2021
- Managed daily operations, including staff scheduling, inventory control, and quality assurance.
- Implemented a new tableside service protocol, improving guest satisfaction scores by 15%.
- Developed and executed successful marketing strategies for special events and promotions, resulting in a 20% increase in revenue during off-peak seasons.
- Maintained strict adherence to food safety standards and health regulations, achieving a perfect score on all health inspections.
Professional Skills
Language Skills
English
Advanced (C1)Fluent in both speaking and writing, with extensive experience in professional settings.
Hindi
Upper Intermediate (B2)Strong conversational skills with good understanding of cultural nuances.
Malayalam
Intermediate (B1)Comfortable in daily conversations and basic professional contexts.
Nagamese
Proficient (C2)Native-like fluency in all aspects of the language.
Areas of Expertise
Fine Dining Service
Expertise in providing high-end dining experiences with impeccable attention to detail and personalized service.
Wine and Beverage Pairing
In-depth knowledge of wine varietals and craft cocktails, offering expert pairing recommendations to enhance the dining experience.
Team Leadership
Proven ability to lead, motivate, and develop high-performing teams in fast-paced restaurant environments.
Quality Control
Implementing and maintaining rigorous quality standards for food preparation, presentation, and service delivery.
Revenue Optimization
Skilled in implementing upselling strategies and promotional activities to drive revenue growth and increase average check size.
Guest Satisfaction
Dedicated to creating memorable dining experiences and ensuring the highest levels of guest satisfaction and loyalty.